Last week, [Dan Malloy], a Bears season ticket holder, found out he'd won the right to buy two Super bowl tickets and was told he'd have to pick them up in person at Soldier Field on Thursday, today or Saturday.So congratulations to the Chicago Bears organization!
One problem: He returns from a business trip to Japan after the ticket office closes on Saturday.
In desperation, he offered to pay a Bears ticket clerk to stay late Saturday. They said no.
He offered to send his wife to pick up the tickets. No again.
He sent the Bears proof he was overseas. Too bad. ***
Finally, Malloy's wife told the story to a United Airlines representative and the woman arranged to have Malloy fly home early so he'd make it in time to pick up his tickets Saturday.
No matter the outcome of the big game, you can take pride in the fact that even an airline has better customer service than you.